Frequently Asked Questions

Find quick answers to common questions about orders, payments, delivery, and returns. If you still need help, our support team is always available.

Orders & Shipping

When will my order be delivered?

Orders are usually delivered within 3–5 business days after dispatch, depending on your location.

How long does order processing take?

Orders are processed within 1–2 business days before shipment.

Do you offer free shipping?

Yes, we provide free shipping across India.

How can I track my order?

Once your order is shipped, tracking details are shared via SMS or email so you can monitor delivery status.

My order is delayed. What should I do?

Delivery delays sometimes occur due to courier issues or local conditions. If your order is delayed, please contact support and we’ll assist you.

Payments & COD

What payment methods do you accept?

We accept:

• UPI

• Debit & Credit Cards

• Net Banking

• Cash on Delivery (COD)

Is Cash on Delivery available?

Yes, COD is available for most serviceable pin codes. Some orders may require verification before dispatch.

Are online payments secure?

Yes, payments are processed via secure payment gateways ensuring safe transactions.

Returns, Refunds & Exchanges

Can I return a product?

Returns are accepted only if the product is wrong or defective and reported within 3 days of delivery.

Is unboxing video required?

Yes, a complete unboxing video is mandatory for return or exchange approval.

Can I exchange a product?

Exchange is allowed only if the product delivered is wrong or defective.

When will I receive my refund?

Refunds are processed within 8–15 business days after the returned item passes inspection.

How are COD refunds processed?

COD refunds are issued via bank transfer or UPI after collecting your details.

Products & Quality

Are your products quality checked?

Yes, products are inspected before dispatch to ensure customers receive proper items.

Will the product look exactly like pictures?

We try to show accurate product images, but minor variations may occur due to lighting or screen display differences.

Order Changes & Cancellation

Can I cancel my order?

Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.

Can I change my address after ordering?

Address changes may be possible before shipment. Contact support immediately.

Support & Assistance

How do I contact customer support?

You can contact us via:

• Email: Info.veloraa@gmail.com

• Phone: +91 9587976361

• Support Hours: Monday–Saturday, 10 AM – 6 PM